Frequently Asked Questions

Everything you need to know about enhancing your living space.

What is the standard shipping time for furniture orders?

Most of our home decor and furniture items are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days for delivery.

Do you offer white-glove delivery and assembly?

Yes, for larger furniture pieces, we offer a white-glove service at checkout which includes professional assembly and the removal of all packaging materials.

What is your return policy for home goods?

We offer a 30-day return window for all items in their original condition and packaging. Please note that custom-made or final sale items are not eligible for return.

Are your wood products sustainably sourced?

At The Genie Company, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna to make your home transformation more accessible.