Returns & Exchanges

At The Genie Company, we want your home to be perfect, which is why we offer a 30-day hassle-free return policy on all our premium home goods. If you are not completely satisfied with your purchase, we are here to help you find the right solution through a return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your parcel.

• 3.
  Package Your Items

  Securely pack the products in their original packaging to ensure they remain protected during transit back to our warehouse.

• 4.
  Receive Your Refund

  After our team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.